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EAP/MAP Frequently Asked
Questions
This section is for employees, managers, and family members of organizations contracted with Mercy EAP/MAP.
Q. How do I know if I am eligible for EAP/MAP services?
R. Your employer contracts with Mercy EAP/MAP for counseling benefits. If you are an employee, or living with an employee (family or otherwise) of a contracted company, you are eligible for EAP/MAP services. If you are unsure as to whether your company is contracted with Mercy EAP/MAP, call your Human Resources department.
Q. What is EAP/MAP Assistance Program?
R. The EAP/MAP is a confidential counseling and referral service that can help
you and your family members successfully deal with life's challenges and
opportunities. Services are free of charge to you, prepaid by your employer.
Q. What is a typical EAP/MAP session like?
R. Counseling sessions last approximately 50 minutes. The counselor guides
you in identifying your needs and developing a plan of action to improve or
resolve the situation. Counseling is short- term, solution-focused care.
Q. How do I contact the EAP/MAP?
R. Simply call 314-729-4650 option #2 or 1-800-413-8008 option #2 to schedule
an appointment.
Q. What qualifications do the counselors have?
R. Mercy EAP/MAP counselors have a minimum of a masters degree and are licensed
mental health professionals. Our EAP/MAP counselors have at least 5 years of
post-graduate experience.
Q. Who may use the counseling services?
R. Employees and household members, family or otherwise, are eligible for EAP/MAP
services.
Q. What if I just need to talk?
R. Licensed counselors are available 24 hours a day/ 7 days a week for telephone
consultation.
Q. What are the costs of the counseling sessions?
R. EAP/MAP services are free of charge, provided to you by your employer. However,
if more extensive services are needed, your counselor may coordinate with community
programs or your major medical benefit to find resources that are a better
fit. Any cost outside of the EAP/MAP services will be your responsibility.
Q. How can I be sure the services are confidential?
R. Confidentiality and comfort are of the utmost importance in the program.
Only you and the counselor will know of your involvement in the program, unless
you have given written permission. Utilizing EAP/MAP services does not threaten
your job security or promotional opportunities.
Q. How can the EAP/MAP help me?
R. Seeking assistance is often the first step toward making positive changes in your life. Job-related and personal problems do not get better by ignoring or denying them. Our staff of licensed, experienced clinicians assist clients with problems such as: alcohol & drug abuse; marital issues; family problems; adolescent/child problems; stress; depression; conflicts; domestic violence, and gambling.
Quick Links: Training Videos eCounselor Legal Assistance
Financial Assistance Formal Management Referral (FMR) Form
Mercy EAP Notice of Privacy Practices
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